- 01 Demographics
- 02 Lifestyle
- 03 Emotions
- 04 Buying behaviour

Laura
- Age
- 41
- Location
- Suburb, 20 min from the centre
- Occupation
- Pharmacy manager
- Household
- Married, two kids
02 Lifestyle
- Mornings
- Runs at 6:10, before anyone else is up.
- Laughs at
- Her own puns. Out loud, alone in the car.
- Childhood soundtrack
- The cassette her sister wore out in 1996.
03 Emotions
- Lies awake over
- Whether she’s putting enough aside.
- Afraid of
- Paying for something that doesn’t deliver.
- Wants
- One evening a week that’s actually hers.
04 Buying behaviour
- Trusts
- A friend’s recommendation. Never a banner.
- Objection
- If it sounds too good, it isn’t.
- Chooses you when
- You save her time she can actually feel.























